Shipping Policy

Last updated: 28 July 2026

At çokacıolmuş, we package your orders in a manner appropriate to the nature of the products and prepare them for safe shipment. All domestic shipments within Türkiye are handled by Aras Kargo.

Dispatch Time

Once your order has been placed and payment has been successfully completed, it will be prepared and handed over to Aras Kargo within 1–5 business days.

Dispatch times may vary due to order volume, product availability, production processes, public holidays, or extraordinary circumstances beyond our control. In such cases, you will be informed as soon as reasonably possible.

Once your order has been handed over to the shipping company, tracking information may be sent using the contact details you provided when placing your order.

The stated period of 1–5 business days refers to the time required for your order to be handed over to Aras Kargo. The shipping company’s delivery time to your address is not included in this period and may vary depending on the delivery area.

Shipping Fees

As of June 2026:

Shipping is free for orders of TRY 1,000 or more.

A flat shipping fee of TRY 130 applies throughout Türkiye to orders below TRY 1,000.

The shipping fee is automatically added to the order total and displayed to the customer before the payment process is completed.

The free-shipping threshold may be calculated based on the product subtotal after any discounts have been applied. The free-shipping threshold and shipping fees may vary during promotional periods. The applicable amount will be displayed during checkout before the order is completed.

Accuracy of Delivery Information

To ensure that your order is delivered without any issues, the delivery address, recipient’s name, and telephone number must be entered completely and accurately.

çokacıolmuş may not be held responsible for delivery delays caused by an incomplete or incorrect address, an incorrect telephone number, or missing recipient information.

Where your order has not yet been handed over to the shipping company, you may submit an address-change request by contacting us at info@cokaciolmus.com. It may not be possible to change the delivery address after the order has been dispatched.

Undeliverable Orders

Where the recipient cannot be found at the delivery address, the shipping company may arrange another delivery attempt or take the shipment to the relevant Aras Kargo branch.

Orders held at a shipping branch and not collected within the specified period may be returned to us.

Where an order is returned to us because the recipient was unavailable at the address, the delivery information was entered incorrectly or incompletely, or the shipment was not collected from the branch on time, the applicable shipping fee may be charged to the customer if redelivery is requested.

Once the returned order has been delivered to us, we will contact the customer and provide information regarding redelivery or any other applicable procedures. The consumer’s rights under applicable legislation remain reserved.

Damaged or Opened Shipments

We recommend inspecting the outer packaging when receiving your order.

Where you notice that the package is torn, crushed, wet, opened, or visibly damaged, you may, where possible, ask the Aras Kargo representative to prepare a damage assessment report at the time of delivery.

Where a product is delivered damaged, incomplete, or different from the product you ordered, you may contact us as soon as reasonably possible at info@cokaciolmus.com.

To assess the issue, we may request the following information:

Order number,

Photographs of the product and the damage,

Photographs of the outer shipping package,

A photograph of the shipping label,

A damage assessment report prepared by the shipping representative, if available.

Providing a damage assessment report will assist with the review process. However, the absence of such a report does not, by itself, eliminate the consumer’s rights under applicable legislation.

Delayed or Lost Shipments

Where there has been no movement in the tracking information for an extended period, your order has not been delivered, or you believe the shipment may have been lost, you may contact us at info@cokaciolmus.com.

The status of the shipment will be investigated together with Aras Kargo, and you will be informed of the outcome of the investigation.

Liability for loss or damage occurring before the order is delivered to the consumer will be assessed in accordance with applicable consumer protection legislation.

Contact

For questions regarding shipping and delivery, you may contact us at:

Email: info@cokaciolmus.com