Preliminary Information Form
Last updated: November 11, 2026
This is an English translation provided for convenience. In case of any discrepancy, the Turkish text prevails.
This form has been prepared pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts in order to inform you before you place an order on www.cokaciolmus.com.tr. It forms an integral part of the Distance Sales Agreement.
The details specific to your order (product, quantity, total price including taxes, shipping fee and delivery address) are as shown in the order summary and in the order confirmation e-mail.
1. Seller information
ÇOKACIOLMUŞ GIDA TİCARET LİMİTED ŞİRKETİ
Address: Göztepe Mah. İzzet Beltan Sk. No:5B, 34730 Kadıköy/İstanbul, Türkiye
Phone: 0532 413 39 40
E-mail: info@cokaciolmus.com
KEP (registered e-mail): cokaciolmus@hs01.kep.tr
MERSİS No: 0259091701800001
Tax No.: 2590917018
Food Business Registration No.: TR-34-K-288967
You may use the contact details above for your complaints and requests.
2. Main characteristics of the product
The type, net quantity and number of the products you purchase are as shown on the product page, in the order summary and in the order confirmation e-mail. Our store sells fresh chili peppers, dried chili peppers, chili flakes, chili salts and sets composed of these products; no digital content is sold. Fresh chili peppers are perishable goods. Drying, grinding, blending and packing are carried out in the SELLER’s own premises.
3. Price and costs
All prices are in Turkish Lira (TL) and include VAT. The total price of your order including taxes is as shown in the order summary and in the order confirmation e-mail.
Shipping fee: TL 150 throughout Türkiye for orders under TL 1,000; free of charge for orders of TL 1,000 and above. The shipping fee applied to your order is shown in the order summary.
No costs other than those shown in the order summary will be charged to you. We do not charge any additional communication fee because you place your order online.
4. Payment
Payment is made by credit card or debit card through the PayTR payment infrastructure. No deposit or other financial guarantee is required from you.
By confirming the order, you assume an obligation to pay.
5. Delivery
Orders are shipped only within Türkiye, by Aras Kargo, to the delivery address shown in the order summary.
- Fresh chili peppers: handed over to the carrier within 10 days at the latest from the order, depending on the harvest calendar.
- All other products: handed over to the carrier within 1–5 business days from the order.
These periods are the time within which the order is handed over to the carrier; the carrier’s transit time is added to them. In any case, delivery is made within the statutory maximum period of 30 days from the date your order reaches us. If delivery is not made within this period, you may terminate the agreement; in that case, the entire amount you paid, including delivery costs, will be refunded together with statutory interest within 14 days from the date your notice of termination reaches us.
6. Right of withdrawal
Except for the products listed in Article 7 below, you may withdraw from the agreement within 14 days from the date you receive the product, without giving any reason and without paying any penalty. You may also withdraw after placing the order and before the product is delivered to you.
How to exercise it: It is sufficient to send your notice of withdrawal within this period by e-mail to info@cokaciolmus.com or in writing to “ÇOKACIOLMUŞ GIDA TİCARET LİMİTED ŞİRKETİ, Göztepe Mah. İzzet Beltan Sk. No:5B, 34730 Kadıköy/İstanbul”. A clear statement is sufficient; our approval or acceptance is not required. If you wish, you may use the Sample Withdrawal Form below; use of the form is not mandatory.
Returning the product: You must send the product back to us within 14 days from the date you send your notice of withdrawal. The carrier designated for returns is Aras Kargo. Upon your notice of withdrawal, the return shipment code and instructions will be sent to you by e-mail. No shipping fee is charged to you for returns made with Aras Kargo. If there is no Aras Kargo branch at your location, we will have the product collected from you free of charge. If you choose a different carrier, the cost of that shipment is borne by you.
Refund: Within 14 days at the latest from the date your notice of withdrawal reaches us, we will refund the entire amount you paid, including the shipping fee charged for sending the product to you, to the payment instrument you used for the purchase, in a single payment and without any cost to you.
Ordinary inspection of the product (for example, opening the shipping box and checking the product from the outside) does not remove your right of withdrawal.
7. Products for which the right of withdrawal cannot be exercised
The right of withdrawal cannot be exercised only in the following cases:
- Fresh chili peppers: as they are perishable goods, there is no right of withdrawal for fresh chili peppers (Regulation on Distance Contracts, Art. 15/1-c).
- Products whose protective packaging has been opened: for products bearing a protective seal, tape or closed packaging, the right of withdrawal cannot be exercised if this protective element has been opened after delivery and the return of the product is unsuitable for health and hygiene reasons (Art. 15/1-ç). Dried chili peppers, chili flakes and chili salts whose protective packaging has not been opened may be returned within 14 days.
- Products specially prepared at your request: the right of withdrawal cannot be exercised only for products prepared in line with your own specific request or personal needs (Art. 15/1-b). Standard, ready-made sets do not fall under this exception and may be returned.
These exceptions do not remove your statutory rights regarding defective, damaged, incomplete or incorrectly delivered products.
8. Defective products and complaints
For defective, damaged, incorrect or incomplete products, your elective rights under Article 11 of Law No. 6502 (rescission of the agreement and refund of the price, reduction of the price in proportion to the defect, free repair, or replacement with a defect-free equivalent) are reserved; in such case all costs are borne by the SELLER.
You may send your complaints and requests, together with your order number, to info@cokaciolmus.com, by phone at 0532 413 39 40, or to the postal address above. Your application will be reviewed and you will receive a reply by e-mail.
9. Dispute resolution
For complaints and objections, the consumer may apply, in disputes below the monetary limit announced each year by the Ministry of Trade (TL 186,000 for 2026), to the Provincial or District Consumer Arbitration Committee at the consumer’s place of residence or at the place where the consumer transaction was made; and, in disputes above this limit, to the Consumer Court, provided that a mediator has been applied to before filing suit in accordance with Article 73/A of Law No. 6502.
10. Confirmation
By ticking the confirmation checkbox in the cart, you declare that you have read and accept this Preliminary Information Form and the Distance Sales Agreement. By confirming the order, you assume an obligation to pay. The texts you have confirmed are sent to you with your order confirmation e-mail.
Sample Withdrawal Form
(This form is to be completed and sent only if you wish to exercise the right of withdrawal from the agreement.)
To: ÇOKACIOLMUŞ GIDA TİCARET LİMİTED ŞİRKETİ, Göztepe Mah. İzzet Beltan Sk. No:5B, 34730 Kadıköy/İstanbul, info@cokaciolmus.com
I hereby declare that I exercise my right of withdrawal from the agreement for the sale of the following goods.
Order date or delivery date: ……………………
Goods subject to the right of withdrawal: ……………………
Price of the goods: ……………………
Consumer’s full name: ……………………
Consumer’s address: ……………………
Consumer’s signature (only if sent on paper): ……………………
Date: ……………………
Version 2026-11 · Last updated: November 11, 2026