Transaction Guide

Last updated: November 11, 2026

This is an English translation provided for convenience. In case of any discrepancy, the Turkish text prevails.

Pursuant to Law No. 6563 on the Regulation of Electronic Commerce, this guide explains how to place an order on www.cokaciolmus.com.tr, how errors can be corrected before ordering, how the contract texts are stored and where you can send your complaints. The site is operated by ÇOKACIOLMUŞ GIDA TİCARET LİMİTED ŞİRKETİ; company and contact details are available on the Contact page.

1. Order steps

  1. Product selection: On the product page, you review the product’s characteristics, net quantity and VAT-inclusive price and add the product to the cart.
  2. Cart: In the cart, you check the products, quantities and subtotal. Before proceeding to payment, you tick the confirmation checkbox in the cart to confirm that you have read and accept the Preliminary Information Form and the Distance Sales Agreement.
  3. Contact and delivery details: On the checkout page, you enter your e-mail address, name, phone number, and delivery and billing address.
  4. Shipping: The shipping fee applied to your order is displayed (TL 150 for orders under TL 1,000; free of charge for orders of TL 1,000 and above).
  5. Payment: You pay by credit card or debit card through the PayTR payment infrastructure. Your card details are processed by the payment institution.
  6. Confirming the order: You check the order summary (products, total amount including VAT, shipping fee, delivery address) one last time and confirm the order. By confirming the order, you assume an obligation to pay.
  7. Order confirmation e-mail: When your order is received, an order confirmation e-mail is sent to the e-mail address you entered.

2. Correcting errors before ordering

  • In the cart, you can change the product quantity or remove a product from the cart.
  • On the checkout page, before confirming the order, you can go back and change your contact, delivery address, shipping and payment details.
  • In the order summary shown before you confirm the order, you can check the products, the total amount and the address.
  • If you notice an error after confirming the order (for example, an address error), you may request a correction before the order is handed over to the carrier by contacting info@cokaciolmus.com or calling 0532 413 39 40.

3. Storage of and access to the contract texts

The Preliminary Information Form and the Distance Sales Agreement you have confirmed are sent to you with your order confirmation e-mail; you can save and print this e-mail. The current versions of the texts are permanently published on the site.

Your order records and the contract texts you have confirmed are stored by us electronically for 10 years from the transaction date in accordance with Law No. 6563. If you so request within this period, the texts relating to your order will be sent to you again by e-mail.

4. Languages offered

The site is offered in Turkish and English. The contract is concluded in Turkish; in case of any discrepancy between the Turkish text and the English translation, the Turkish text prevails.

5. Personal data and privacy

Information on the processing of your personal data is provided in the Privacy Policy, the KVKK Privacy Notice and the Cookie Notice.

6. Complaints and dispute resolution

You may send your complaints and requests, together with your order number, to info@cokaciolmus.com, by phone at 0532 413 39 40, or to the address “Göztepe Mah. İzzet Beltan Sk. No:5B, 34730 Kadıköy/İstanbul”. Your application will be reviewed and you will receive a reply by e-mail.

For complaints and objections, the consumer may apply, in disputes below the monetary limit announced each year by the Ministry of Trade (TL 186,000 for 2026), to the Provincial or District Consumer Arbitration Committee at the consumer’s place of residence or at the place where the consumer transaction was made; and, in disputes above this limit, to the Consumer Court, provided that a mediator has been applied to before filing suit in accordance with Article 73/A of Law No. 6502.

Related texts

Version 2026-11 · Last updated: November 11, 2026